Returns and Refunds

Return Conditions

Deadline: Returns are accepted within a maximum of 14 days from the delivery date.

Product Condition: Products must be returned in their original condition, with all parts and packaging included. We reserve the right to refuse returns that do not meet these conditions.

Return Process

To initiate a return, contact us at: contact@buildurcar.com. We will provide you with an address to send the package. Return shipping costs are the responsibility of the customer.

Refund Conditions

Deadline: Refunds are made once the product is received and inspected for missing parts or damages. This process usually takes 1 to 3 weeks.

Refund Method: Refunds will be made via the same payment method used for the purchase. You will receive a confirmation email once the refund is processed.

Return Shipping Costs

Return shipping costs are the responsibility of the customer returning the package, except in cases where the product is defective or the return is due to our error. In these cases, we will cover the return shipping costs.

Return and Refund Processing Times

Returns and refunds are processed within 1 to 3 weeks. During peak periods or holidays, processing times may be longer.

Exchanges

If you wish to exchange a product, please follow the return process and place a new order for the desired product. Exchanges are subject to product availability.

Contact Information

If you have any questions regarding our return and refund policy, please contact us at: contact@buildurcar.com